Click here to visit – M.A.R.C.- Multi Agency Resource Center
The Multi-Agency Resource Center, keeps servicing you online. Please click here: Resident Information form to fill out the two forms of the Resident Information and make sure to click the DONE button at the end. For questions call Public Utilities Dispatch 801-483-6700 Option #1. Click here: MARC to visit our Multi Agency Resource Center for a list of providers and a link to their websites.
***Salt Lake City Corporation is committed to ensuring we are accessible to all members of the public. To request ADA accommodations contact me by email at firstname.lastname@example.org or by phone at 801.535.7110. Please provide 48 hours advanced notice. ADA accommodations can include alternate formats, interpreters and other auxiliary aids.***
For updates regarding SLC Schools affected by the severe weather please visit: www.slcschools.org
Salt Lake City Severe Weather Event, July 26 2017
Frequently Asked Questions Related to Property Damage
- My property was damaged by the storm on July 26th. Should I call my insurance company?
Yes. Call your insurance company as soon as possible. If possible, have a copy of your insurance policies handy when you call.
- Am I eligible for financial help from government agencies for property damage and cleanup?
At this time, government agencies have not authorized financial help. However, Salt Lake City Mayor Biskupski issued an emergency declaration on July 28, 2017. This is the first step needed to identify financial resources from federal, state, and local government agencies to assist with property damage. With this declaration, Salt Lake City can actively seek government funding for emergencies. This type of funding may or may not be available, but we are doing all we can access possible government emergency funding.
- I have started repairing storm and water damage in my home and on my property. What records should I keep for possible insurance or other reimbursement?
Document everything – take pictures of the areas damaged before and after repairs are made. Keep all bids, receipts and solicitations from contractors in a safe place.
- Are there volunteer organizations providing help?
Yes. The American Red Cross, Rubicon, Habitat for Humanity, and other non-profit relief organizations have been mobilized to help. Call 2-1-1 to connect with any of the volunteer organizations and visit: M.A.R.C. Supporting Agencies.
- What should I do with debris from my home or property related to storm damage?
Affected residents should call Public Utilities Dispatch at 801-483-6700 option 1 to report the damage and request bulky waste pickup in order to be added to the cleanup route.
Remember, the safety of you and your family during any cleanup is paramount. Salt Lake County Health Department offers tips and guidelines for flood cleanup, visit: Safe Disposal
Residents who have previously reported damage to Public Utilities may call Waste and Recycling directly at 801-535-6999 to request bulky waste pickup.
Waste and Recycling will be providing one-time special bulky waste collection from Salt Lake City homes that have experienced damage from the storm.
Businesses and multi-family properties must arrange for private waste collection services.
- Instructions for placing bulky items at the curb:
- Damaged bulky items such as furniture, carpeting, and drywall can be placed at the curb.
- In order to expedite collection and protect city workers, damaged items and debris that are not bulky (i.e. clothing, toys, cardboard, food) should be placed in a garbage bag prior to placing it at the curb.
- Unacceptable Items:
- Liquid waste
- Hazardous materials such as chemicals, paints, or cleaners. For information on how the safe disposal of Hazardous Materials, click here.
****For more information go to CLEAN UP GUIDELINES***
Flood damaged debris will be collected from reported locations:
Additional collection events will be scheduled if necessary.
- Companies have approached me to contract for cleanup services. What should I do?
Companies that contact you promising that Salt Lake City or any other agency will cover costs for cleanup and recovery of your property are providing inaccurate information. Salt Lake City, and other local, state, and federal agencies have not authorized financial assistance for these services.
Companies who specialize in cleanup and recovery are a valuable resource in an emergency. If companies are approaching you to provide these services please verify credentials and licensing. If you wish to check out a contractor’s credentials, here is the link to the state Department of Professional Licensing (DOPL) website: https://secure.utah.gov/llv/search/index.html
Be aware that arranging for and paying for contracted cleanup work is the sole responsibility of the property or business owner. Unfortunately there have been documented incidents during many disasters situations where unscrupulous persons and organizations use incorrect information about this responsibility. If you believe you are the victim of fraud please file a report visiting: http://www.slcpd.com/resources/online-report
- Where can I find more information?
You may call Salt Lake City Department of Public Utilities’ 24 hour Dispatch at 801.483.6700, press option 1; OR Salt Lake City Department of Public Utilities Customer Service at 801.483.6900 during regular business hours.
A Multi-Agency Resource Center will be available to help residents and businesses affected by the storm. It will have representatives from government agencies, volunteer organizations, and others available to provide additional information.
The Multi-Agency Resource Center is servicing online, click here: Resident Information form to fill out the Resident Information Form and send it to email@example.com. Please include the subject line “ATTN: Severe Weather Event Forms.” For questions call Public Utilities Dispatch 801-483-6700 Option #1.
Multi-Agency Resource Center
Location: online by visiting the list of our supporting agencies , click here: MARC
Call: Public Utilities Dispatch 801-483-6700 Option #1
Please call Public Utilities Dispatch for more information. Debris removal is only for homes affected by the flood and must be scheduled for pick-up.
Cleaning Up After the severe weather event
If you are certain there is no sewage material present:
- Remove all items from the wet area to a place where they can receive good air circulation and dry out.
- Wash soft items like clothing, toys, stuffed animals, etc.
- Clean upholstered furniture with detergent and hot water using an upholstery or carpet cleaner.
- Remove carpet and pad so it may dry. Carpet and pad that remained wet longer than 24-48 hours may need to be replaced. Once dry, clean carpet with a carpet clean using detergent and hot water.
- Drywall that was not wet long may dry out with enough ventilation and air circulation. Heavily damaged drywall may need to be replaced.
If there is any chance the water contained sewage or other potential contaminants:
Prior to undertaking a cleanup effort, take proper precautions:
- Always wear protective gloves (latex, vinyl, or nitrile), eyewear/goggles, and boots.
- Avoid direct contact with any possible sewage material.
- Protect all cuts and scrapes. Immediately wash and disinfect any wound that comes in contact with anything contaminated by sewage.
- To mitigate the health risk from an area potentially contaminated with sewage:
- Remove excess water from the area using a pump or wet vac. Liquid should be directed to a sanitary sewer system (such as your toilet) and MAY NOT be put into a storm drain.
- Collect any solid sewage and dispose of it in a sanitary sewer.
- Discard anything contaminated that is soft or permeable, including upholstered furniture and carpet and pad.
- To prepare hard surfaces for disinfection, wash surfaces first with warm soapy water and rinse surface.
- Clean and disinfect hard surfaces, such as concrete floors:
- Wash surfaces first with warm soapy water and rinse
- Disinfect using a one quarter cup of unscented household bleach to one gallon of water. Apply the disinfectant solution to all affected areas, let it remain wet and then dry thoroughly via evaporation.
- Bleach should never be used directly without dilution since, in this concentrated form, the bleach can cause severe skin and respiratory hazards.
- Wash, disinfect, or discard any clothing or supplies used in the cleanup.
Discard Foam rubber Large carpets Books and paper products Food Cosmetics Medicines and medical supplies Stuffed animals Toys Mattresses and pillows Upholstered couches and chairs Carpet padding Cardboard
More in-depth cleanup information is available from the American Red Cross: https://www.redcross.org/images/MEDIA_CustomProductCatalog/m4540081_repairingFloodedHome.pdf