Press Releases


 Monday, July 31, 2017

Contact: Holly Mullen, Department of Public Utilities


Multi-agency recovery center will open Wednesday to assist victims of July 26th severe weather damage

 Salt Lake City, Salt Lake County, and the State of Utah have joined efforts to open a Multi-Agency Recovery Center (MARC) for assisting victims of the severe weather event of July 26th.

The MARC will be located at:

Horizonte Instruction and Training Center

1234 South Main Street, Salt Lake City, 84101

Wednesday, August 2nd through Friday, August 4th

Noon to 8 p.m. each day

 Experts from government agencies and the private sector will be on hand to assist homeowners and business owners who are in the process of recovering from storm-related property damage. The severe weather resulted in more than two inches of rainfall in less than one hour during the early morning of July 26th.

On Wednesday, August 2nd at 1 p.m., at the MARC, media will be updated on the recovery efforts. Mayor Jackie Biskupski and other City officials will attend.

“We know this intense storm has been traumatic for many people,” said Mayor Biskupski on Monday. “While we cannot promise we can make individuals whole, the City and our partners are fully committed to doing all we can to help people recover. We see the Multi-Agency Recovery Center as a ‘one-stop shop’ of sorts, with expertise and support available under one roof to assist those who are struggling.”

Mayor Biskupski has signed a proclamation declaring a local emergency in Salt Lake City, which is the first step in seeking federal assistance for public and private entities affected by the severe weather.

 Representatives from Salt Lake City’s Housing & Neighborhood Development Division, Mayor’s Office for Disability Rights, the Police Department, Public Utilities, and volunteer organizations will be available at the MARC to answer questions and assist. Other agencies include Salt Lake County Human Services, County Aging Services, and volunteers from the Utah Bar Association with legal expertise in disaster relief and support.

In addition, the Small Business Administration will provide information on low-interest loans, which the SBA may provide for qualified individuals to assist with home repairs.

People who incurred property damage are urged to report it to the Department of Public Utilities as soon as possible. This is vital, statistical information the City can use in the process of seeking federal aid. Meanwhile, property owners should continue to work with their private insurance carriers in the recovery effort.

The Public Utilities number to report damage, 24 hours a day is:

801-483-6700, option 1

City sanitation crews will be available to pick up storm debris removed from homes and left at curbside. To arrange for a storm-related pickup, please call the Public Utilities number, which again, is 801-483-6700, option 1.

 Finally, the City has received reports of disaster cleanup contractors who are misrepresenting their services to storm victims. Please be cautious, ask for licensing and bonding information, and report any suspected fraudulent contractors or companies to Public Utilities (See more in the FAQ section below).

A website designed to answer questions and to update residents is available at:

In addition, the following frequently asked questions have been answered by Public Utilities experts and other city officials. These will be updated as necessary and will be included on the website:

Salt Lake City Severe Weather Event, July 26 2017

Frequently Asked Questions Related to Property Damage

**Updated July 31st 2017** 

  • My property was damaged by the storm on July 26th. Should I call my insurance company?

Yes. Call your insurance company as soon as possible. If possible, have a copy of your insurance policies handy when you call.

  • Am I eligible for financial help from government agencies for property damage and cleanup?

At this time, government agencies have not authorized financial help. However, Salt Lake City Mayor Biskupski issued an emergency declaration on July 28, 2017. This is the first step needed to identify financial resources from federal, state, and local government agencies to assist with property damage. With this declaration, Salt Lake City can actively seek government funding for emergencies. This type of funding may or may not be available, but we are doing all we can access possible government emergency funding.

  • I have started repairing storm and water damage in my home and on my property. What records should I keep for possible insurance or other reimbursement?

Document everything – take pictures of the areas damaged before and after repairs are made. Keep all bids, receipts and solicitations from contractors in a safe place.

  • Are there volunteer organizations providing help?

Yes.  The American Red Cross, Rubicon, Habitat for Humanity, and other non-profit relief organizations have been mobilized to help. Call 801.323.7022 to connect with any of the volunteer organizations.

  • What should I do with debris from my home or property related to storm damage?

Salt Lake City’s Sanitation Division will arrange to remove debris if it is placed curbside. Please contact  Salt Lake City Public Utilities Dispatch at (801) 483-6700 (Option 1) and leave your name, address and phone number and you will be contacted when pick up will occur.

  • Companies have approached me to contract for cleanup services. What should I do?

Companies that specialize in cleanup and recovery are a valuable resource in an emergency. If companies are approaching you to provide these services please verify credentials and licensing.  If you wish to check out a contractor’s credentials, here is the link to the state Department of Professional Licensing (DOPL) website:

Be aware that arranging for and paying for contracted cleanup work is the sole responsibility of the property or business owner. Unfortunately there have been documented incidents during many disasters situations where unscrupulous persons and organizations use incorrect information about this responsibility.

Companies that contact you promising that Salt Lake City or any other agency will cover costs for cleanup and recovery of your property are providing inaccurate information. Salt Lake City, and other local, state, and federal agencies have not authorized financial assistance for these services.

  • Where can I find more information?

A website has been set up for more information – In addition, you may call Salt Lake City Department of Public Utilities’ 24 hour Dispatch at 801.483.6700, press option 1; OR Salt Lake City Department of Public Utilities Customer Service at 801.483.6900 during regular business hours.

A Multi-Agency Resource Center will be available to help residents and businesses affected by the storm. It will have representatives from government agencies, volunteer organizations, and others available to provide additional information. The Resource Center will be available Wednesday, August 2nd through Friday August 4th from noon to 8 p.m. each day. The Resource Center will be located at the Horizonte Instruction and Training Center at 1234 South Main Street in Salt Lake City, UT.



Release: Mayor Biskupski proclaims local emergency after historic flooding; seeks federal aid for recovery.

Release: Mayor Biskupski proclaims local emergency after historic flooding; seeks federal aid for recovery.


July 28, 2017

Contact: Holly Mullen


– – – – –


Mayor Biskupski signs proclamation declaring a local emergency in wake of unprecedented flooding, process begins to seek federal assistance for recovery

Today, Mayor Jackie Biskupski signed a proclamation declaring a local emergency in Salt Lake City, setting in motion a process to seek federal aid for those affected by the unprecedented flooding resulting from an intense storm in the early morning hours of July 26th.

The declaration will be forwarded to Salt Lake County and the State of Utah, both of which must determine the City’s eligibility before any funding can be provided. From that point, the Federal Emergency Management Administration (FEMA) will be contacted. Any federal disaster assistance must be approved by the U.S. president.

“We understand this storm has been a traumatic event for residents, and while we cannot promise e can make individuals whole, the City and our partners are committed to doing all we can to help people recover from this challenging situation,” said Mayor Biskupski at a press conference at the City and County Building.

In addition, the City is working with several agencies to set up a local recovery center where those affected by the flooding can receive information on assistance and repairs. The City will have a center location secured by early next week.

Since the dramatic storm – which dropped two inches of water in less than an hour – the City’s Public Utilities teams have been working day and night to assess damage and assist with recovery information in the City’s hardest-hit neighborhoods: predominantly Sugar House, the Ballpark, and in areas bordering the Jordan River.

The Red Cross reported making contact with 161 homeowners since Wednesday, with 91 reporting some level of flood damage to their property.

Mayor Biskupski and emergency experts strongly advise all residents and business owners affected business owners to call Public Utilities to report their damages. This will help the City compile statistics in building a case for disaster relief. That number is:

801-483-6700, press option 1 

Homeowners should also work with their insurance companies, as well.

Three schools in Salt Lake City School District also sustained damage, and the City’s Sprague Library was severely flooded. East High School flooding is estimated at approximately $4 million, said Yandary Zavala Chatwin, Communications Director for the school district.

Sprague Library will be closed for several months to repair major flooding in the basement, which destroyed the children’s section. All library personnel will be moved to other City libraries until the building reopens, said Andrew Shaw, City Library Communications Manager.


El personal del Utilidades Públicas esta trabajando en mitigar el daño causado por las lluvias recibidas esta mañana en el valle de Salt Lake City. Información disponible para las víctimas de las inundaciones debido a esta tormenta sin precedente.

El equipo de Utilidades Públicas de la ciudad de Salt Lake City estuvieron trabajando desde la mañana de el día de hoy para evaluar y reparar los daños en a ciudad causados por las inundaciones debido a la intensa tormenta sin precedente.

“La repentina tormenta con su alta intensidad es un evento sin precendente por los últimos 200 años en Salt Lake City”, mencionó Laura Briefer, La Directora del Departmento de Utilidades Públicas en Salt Lake City. La tormenta inundó residencies y escuelas en differentes áreas de la ciudad, incluyendo vecindarios como Sugar House, Ball Park y a lo largo de Río Jordan por el lado oeste de la ciudad.

Las actividades del Aeropuerto Interacional de Salt Lake City no fueron afectadas y sigue operando como siempre. Más de 5,000 usuarios a lo largo del Wasatch Front reportaron estar sin energía eléctrica.

Los equipos del Departamento de Utilidades Públicas actuaron rápidamente en las tempranas horas del amanecer. Las acantarillas e infraestructura de acantarillado sirvió de acuerdo a su diseño. Sin embargo, ciertas areas recibieron una cantidad de agua sin precedente. Algunas secciones de la ciudad recibieron más de 2 pulgadas de lluvia en pocas horas.

“En algunas áreas específcas, se recibió demasiada lluvia en muy poco tiempo, el sistema estuvo simplemente sobresaturado”, mencionó Laura. “Nuestro personal está dedicado en abordar los daños causados por esta tormenta, y va a estar presente en las áreas afectadas mientras sea necesario para proveer apoyo a la Cuidad,” dice Laura.

Para más información, el Departamento de Utilidaded Públicas está disponible para los residentes y negocios en Salt Lake City que hayan sido afectados por ésta torment.

Comunícate al 801-483-6700 presione la ocpción 1

Favor de reporter los siguentes daños:

  • Daño por inundación a tu propiedad
  • Escombros traídos por la lluvia o inundación
  • Calles inundadas


Al reportar estos daños el personal del Departamento de Utilidades Públicas puede proveer la información necesaria y realizer inspecciones en las localidades.

July 28, 2017


Contact: Holly Mullen



Salt Lake City Public Utilities teams working on damage, information is available for victims of flooding in wake of unprecedented summer storm

Salt Lake City Public Utilities crews were working through the day on Wednesday to assess and repair citywide flooding damage wrought by a historic and intense early-morning rain storm.

“The sudden occurrence and intensity of this storm is a 200-year event in Salt Lake City,” said Laura Briefer, Director of the Department of Public Utilities. The storm flooded homes and schools across the city, including neighborhoods in Sugar House, near Smith’s Ball Park and along the Jordan River on the City’s west side.

Salt Lake City International Airport operations were not affected, and business is operating as usual. Power outages were reported for more than 5,000 customers along the Wasatch Front.

Public Utilities crews fanned out throughout the affected areas in the pre-dawn hours. Storm drains and other utilities infrastructure worked as they were designed to, but some localized areas had trouble keeping up with the unprecedented amount of rain. Some sections of the City experienced more than two inches of water in the deluge over just a few hours.

“In some localized areas, with that much sudden rain, our system was simply overwhelmed,” Laura said. “Our team is fully dedicated to addressing the damage from this storm, and will be on the scene for as long as necessary to provide clean-up and support in the City,” Laura said.

Meanwhile, information is available from the Department of Public Utilities for residents and businesses dealing with storm damage in Salt Lake City.

That number is: 801-483-6700 (press option 1)

Utilities customers are encouraged to call for reporting of the following issues:

  • Flood damage to property
  • Flood-related debris in the streets
  • Flooded streets

By reporting home and business flooding to the City, Public Utilities employees can provide further information and perform an inspection of the premises.